SNI Companies is hiring Care Coordinators in Lakewood Ranch, Florida.
Maintains excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally.
Provides for optimum access via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
- Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patient’s needs.
- Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient’s electronic medical record (EMR) consistently, accurately and in real time.
- Has extensive knowledge of non-hospice related community resources and provides that information to patients/families/community providers as appropriate.
- Responsible for ensuring physician certification information is received and inputted into EMR continually following regulatory standards.
- Monitors, triages, and documents faxes received as applicable. for scanning into patient’s EMR as appropriate.
- Runs daily event audits to validate inquiries received, appointments scheduled and patients served.
